A NEW [and better] official response from Amazon regarding its Review Policy for Authors!

It seems to be every author’s biggest concern lately that Amazon has been removing reviews according to their new guideline. Said guidelines, according to some emails received and shared by authors, indicate that Amazon considers authors to be direct competitors of other authors, and therefore, not allowed to review their books.

It was really heartbreaking to imagine that my opinion wasn’t wished by the big retailer now that I’m an author. I mean…I’ve been writing reviews on Amazon for a while, and have lots of helpful votes. Does Amazon really wanted me to give up reading since I started writing? It really didn’t seem right…

Well, instead of keep thinking and moaning about it, I decided to ask them directly. I emailed them today, and received a different answer, that I’ll share with you. This answer seems logical and straightforward enough to calm me down. I’ll even post a review on Amazon later today of a book I finished yesterday.

If some of you continue to receive the other formal response (the one that states they are not even going to explain their policies and that you should not go further into the matter or your account will be removed!!), as Robert Chazz Chute [hilariously] wrote on his great blog post, we’ll have to assume that Todd is still on the loose! πŸ˜€

But seriously, since what I was told today makes sense, I prefer to think that Amazon has rethought and that this is the [New] official response about our right to review other authors! Let’s see…

So, here are the emails:

Me:

—————
11/13/12 09:47:06
Your Name: Renata F . Barcelos
Comments:I’ve been reading authors talking about Amazon new Review Policy, and that some of their reviews are being removed… I don’t want to believe that Amazon would take arbitrary actions like forbidden authors of writing reviews just for being authors themselves.

However, I’m afraid of posting reviews on Amazon now, and unwillingly cross some sort of new line here… So, I want to know for sure if I can review books on Amazon, whatever category they are in or if I should refrain from posting reviews on Amazon altogether and posting just on Goodreads and my blog.
—————

Amazon:

From: Amazon.com Customer Service
Subject: Your Amazon.com Inquiry

Hello Renata,

Thank you for your inquiry regarding what is acceptable for reviews.

We try to encourage our customers to give their honest opinions on our products while staying within our guidelines. As a retailer we are interested in cultivating a diversity of opinion on our products. Part of that is allowing our customers to air their honest thoughts on items they have received. Here’s a link to our guidelines for reference:

http://www.amazon.com/review-guidelines/

I hope this helps. We hope to see you again soon.

Thank you for your inquiry.
Best Regards,

Amazon.com
Your feedback is helping us build Earth’s Most Customer-Centric Company.

Since this was such a generic answer, I wasn’t at all satisfied… so I asked again:

—————
Hi,

Thanks for answering so quickly, but I’m afraid my doubt persists…

As an author published through KDP, I’m still not sure if I fit in this part:

“Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by publishers, manufacturers, or third-party merchants selling the product”

So, just to clarify it completely: even being an author and having books published on Amazon, can I still review other books, no matter in which category they are?

Sincerely,
Renata
—————

Their final [and most important] answer:

Hello Renata,

You can review other books as long as you do not review your own book, or promote your book within your review.

I hope this helps clarify and relieve your doubts. Have a great day.

Thank you for your inquiry.
Best Regards,

Amazon.com
Your feedback is helping us build Earth’s Most Customer-Centric Company.

Now I guess I can click the ‘Yes’ answer to their question: ‘Did I solve your problem?’

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10 responses to “A NEW [and better] official response from Amazon regarding its Review Policy for Authors!

  1. Pingback: My 5 star Review of ‘Fallen Men’, by Brian O’Hare | Renata F. Barcelos' fiction

    • It takes a lot of patience sometimes to get a straightforward answer, so I’m really glad this representative gave me one quickly. Maybe I was just lucky, but I sure want to believe this is the official position…

      I posted a new review yesterday on Amazon US and UK and so far they’re still there. Let’s all cross our fingers! πŸ™‚

      Thanks for commenting, Amanda. It’s always great to have you here.

      Sent from my Windows Phone

  2. Pingback: Self-Publishing on Amazon #5 | Diana Douglas

  3. Pingback: This Has Got To Be The Coolest Amazon App EVER | E-BookBuilders

  4. Pingback: Cover Reveal! Myself in Blue, by Renata F. Barcelos | iequalsAlissa

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